Support Contracts
An agile solution designed to maximize your investment
How a support contract compares to a pre-paid bucket of hours
Support Contracts
- Service Level Agreement tailored to your needs
- Priority response times
- Broad support of technologies you need
- Flexible packages, as low as 8 hours a month
- Monthly rollover hours
- Pre-paid hours
- Contract lengths starting at 4 months
- Up to 20% discounted hourly rates
- Architecture and roadmap planning support
- Resiliency during staff turnover within your organization
VS.
Bucket Hours
- Limited to technologies defined in contract
- Scheduled support as available
- Reduced flexibility in how hours are consumed
- Minimum purchase of 40 hours
- Purchased hours expire every 12 months
How a support contract compares to a pre-paid bucket of hours
Support Contracts
- Service Level Agreement tailored to your needs
- Priority response times
- Broad support of technologies you need
- Flexible packages, as low as 8 hours a month
- Monthly rollover hours
- Pre-paid hours
- Contract lengths starting at 4 months
- Up to 20% discounted hourly rates
- Architecture and roadmap planning support
- Resiliency during staff turnover within your organization
VS.
Bucket Hours
- Limited to technologies defined in contract
- Scheduled support as available
- Reduced flexibility in how hours are consumed
- Minimum purchase of 40 hours
- Purchased hours expire every 12 months
Keep your security on track and stay ahead of the curve with a Support Contract
Keep your security on track and stay ahead of the curve with a Support Contract
Partnering with EITS to leverage the knowledge of our cyber security and engineering staff will save your IT department countless hours in monitoring and mitigating hacking threats. In addition, an SLA provides measurable results and clearly defines responsibilities to ensure we meet your expectations.
- Reduced Operating Costs
- Efficient Resource Allocation
- Increased Staff Productivity
The Benefits of an Service Level Agreement
Clear & Measurable Guidelines
An SLA ensures you and your service provider are on the same page regarding standards and service. Defined expectations keeps everyone on the same page.
Ensures Service Obligations
Having an SLA in place protects your organization should your cyber security provider fail to meet the performance standards defined in the document.
Provides Peace of Mind
Consider an SLA as an insurance policy against attacks and network failure. Enjoy the peace of mind knowing that your sensitive data and network integrity is secure.
The SLA mindset benefits business and consumers
Businesses are constantly competing to provide lower-cost/higher-value goods and services to their customers in today’s competitive landscape. In the consumer’s eyes, quality of service, speed, and cost are the primary deciding factors.
By establishing service level agreements, a service provider commits to delivering a standard service performance to their customers. The Service Level is a measurement of current service performance and efficacy.
For example, Domino’s Pizza has developed an SLA to guarantee your pizza will be delivered within 30 minutes of when you order. They measure their Service Level by the percentage of orders delivered on time or within 30 minutes. They publish this Key Performance Indicator on their annual report.
A reasonable service level agreement allows the business to balance costs and speed. Once the service level agreement is in place, managers can optimize their costs and manage their capacity to meet the service level.
Stay on Top of Current Security Threats
The cyberattack landscape is a rapidly evolving dark industry. With the rising volume of remote device connectivity, hackers are finding new opportunities to exploit sensitive data. Vulnerabilities of high criticality are no longer the singular target of malicious attacks, advanced technology, and machine learning allow for detecting multiple points of entry be they of low or high importance. Identifying, patching, and regular audits require dedicated, highly skilled resources to protect your network environment.
Tell Us About Your Security Challenges
Partnering with EITS means you’re getting the best security professionals available driven to keeping your data safe from present and future threats. Our clients find that increased productivity and less downtime result in our services pay for themselves.
